Official Reviews of Condotti Palace Rome city center written by Business traveler

Condotti Palace, Rome city center Italy


Condotti Palace

Rate on Official Website

of 1329 Lodgings Rome city center
Nozio Popularity Index (?)

Dishonest staff, poor property

by jmac7701

Business traveler, 5/2009

Your overall rate is: Not satisfactory
Rating of the official website
Usability of the website
Reliability of information
Rating of accommodation
Kindness of the staff
Value for money

We booked 2 rooms one was a suite the other was a standard room. We notfified the hotel we may have 4 people in the suite. They charged us $100 Euro for adding the extra people.When checking in we notified them we did not have the extra people with us. The manager agreed to refund my Visa since there was no need to prepare the room for the extra guests (which they had not done).

In addition the website says extra beds for the additional guests, it was a broken down pull out couch/sofa. Later in the day when I inquired about the refund, I was told that it was not possible since there was a "no ammendments" agreement in the website used to make my booking.

I have travveled the world and stayed in 100's of hotels and have never experienced such dishonesty. There are much better options close to the Spanish Steps in Rome which we have stayed. Choose something else.

What did you enjoy most about your stay?
The location is ideal

What did not meet your expectations?
Room was in poor shape, staff was dishonest, accomodations not as described

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