Official Reviews of Condotti Palace Rome city center written by Business traveler

Condotti Palace, Rome city center Italy

 

Condotti Palace

Rate on Official Website
 
 

52
of 1329 Lodgings Rome city center
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Dishonest staff, poor property


by jmac7701

Business traveler, 5/2009



Your overall rate is: Not satisfactory
 
Rating of the official website
Usability of the website
Reliability of information
 
Rating of accommodation
Kindness of the staff
Cleanliness
Comfort
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Value for money

We booked 2 rooms one was a suite the other was a standard room. We notfified the hotel we may have 4 people in the suite. They charged us $100 Euro for adding the extra people.When checking in we notified them we did not have the extra people with us. The manager agreed to refund my Visa since there was no need to prepare the room for the extra guests (which they had not done).

In addition the website says extra beds for the additional guests, it was a broken down pull out couch/sofa. Later in the day when I inquired about the refund, I was told that it was not possible since there was a "no ammendments" agreement in the website used to make my booking.

I have travveled the world and stayed in 100's of hotels and have never experienced such dishonesty. There are much better options close to the Spanish Steps in Rome which we have stayed. Choose something else.


What did you enjoy most about your stay?
The location is ideal

What did not meet your expectations?
Room was in poor shape, staff was dishonest, accomodations not as described




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